How Do I…? Essential Resources for New Students at McKendree

Student Meeting with Career Services Representative
You’ve moved in, attended convocation, made some new friends, and took notes in your first classes as a Bearcat in the past few weeks. You’re probably beginning to feel more and more comfortable in your new home away from home and have already become acclimated to your new routine. But there still might be a few lingering questions that you might have in your new life as a McKendree University student. What should you do if you have a computer problem, feel unwell, or even accidentally get locked out of your dorm room or car? Don’t sweat it – we’ve got all the answers right here for you!

Help! I Have a Computer Problem!

The HelpDesk

Location: Lower level of PAC
Monday-Friday, 8 a.m. – 5 p.m.
Phone: (618) 537-6445

Are you having trouble with your email, ID, or student account? The HelpDesk is here to assist you! Our experts will support you and provide troubleshooting and expert consulting for any advanced questions you might have. They can also provide some support for your personally-owned computers and laptop when you walk in for a visit in the lower level of Piper Academic Center (PAC). Feel free to give them a call, send them an email, or visit them in person to get your computer problem solved ASAP for no cost!

I Need Guidance for My Future Career!

Career Services

Location: Clark Hall, Room 103
Monday-Friday, 8 a.m. – 5 p.m.
Phone: (618) 537-6806

Whether you’re struggling to choose your major, need help preparing for graduate school, or want assistance in the job hunt before (and after) graduation, Career Services is the right place to visit on campus. Our professionals are highly skilled in helping students – and even alumni! – with career counseling, resume and cover letter critiques, and even mock interviews! Career Services also provides access to many resources focused on career planning, graduate and professional school application, and job search information. Not sure what you want to do with the degree you’re working on earning? Career Services can help by giving you insightful career planning guides, which may open even more possibilities for your versatile degree!

I Need Help with Class or Want to Become a Better Bearcat!

Student Success & Advising Center

Location: Clark Hall, Lower Level
Hours: Monday-Friday, 8 a.m. – 5 p.m.
Phone: (618) 537-6520

Finding it hard to transition into the college life or manage your time? Struggling in your classes or having a tough time with a paper? The Student Success and Advising Center is here to help undergraduate students grow and succeed! This amazing center offers disability services, writing and tutoring services, and help structuring your class schedule, along with several other services. They can also help you become an even better student by giving you pro-tips on how to study, manage your time, and navigate campus policies and procedures. You don’t need to be failing in order to benefit from their services; even A students can learn some great tips and techniques from the Student Success and Advising Center!

I’m Injured or Not Feeling Well!

Health Services

Location: 521 Stanton St.
Hours: Monday-Thursday, 8:30 a.m. – 4:30 p.m.; Friday, 8:30 a.m. – 2 p.m.
Phone: (618) 537-6503

It’s no fun when you’re sick or get injured. If you find that you’re coming down with a case of the sniffles or accidentally rolled your ankle, Health Services is the place you should go to first! The professionals at Health Services can assess and treat common illnesses, injuries, and medical problems. Our nurse practitioner is also here to evaluate, treat, and prescribe for illnesses and help with medication refills. You can even get some immunization shots (including the flu shot), health tests, and allergy injection administration here as well. Save yourself a trip to the store by taking advantage of the supplies they have including allergy medications, cough drops, Emergen-C, and more!

While appointments are preferred, walk-in patients are welcome, so please see Health Services if you’re not feeling 100%!

I Wish I Had Someone to Talk To!

Counseling Services

Location: 513 Stanton St.
Hours: Monday-Friday, 8 a.m. – 4 p.m.
Phone: (618) 537-6590

While it’s always helpful to vent to your friends or get out some frustration or anxiety at the gym, sometimes you need more to help you get through challenging times. If you find that you’ve been feeling depressed for more than 2 weeks, have been struggling with concentrating or completing usual tasks, have been missing a lot of class or assignments, or simply just don’t feel like your normal self, please reach out to the licensed professional clinical staff at Counseling Services for free, confidential help. Sessions are 45 minutes long and are by appointment only. Call or email to set up an appointment to help you get back on the path of mental wellness once more.

Oh, No! I Got Locked Out of My Dorm Room or Car!

Department of Public Safety

Location: 535 N. Monroe St. (on the corner of Summerfield St. and Monroe St.)
Hours: Monday-Sunday, 24 hours a day/7 days a week
(618) 537-6911

Picture this: it’s a cold Friday night in January, and after a day full of classes and activities, you’ve found you can’t get into your dorm hall because you’ve misplaced your keys – and you’re stuck shivering outside in a T-shirt and flip-flops. It’s happened before, but luckily, Public Safety is only a quick call away! Whether you’re locked out of your room or car, you need a jumpstart, or need a parking decal, the fine folks at Public Safety are always here to assist you – 24/7. They are also the people to call if you’ve lost something or found something on campus!

How Do I Get or Send Mail?

Campus Mail Room

Location: Eisenmayer Hall (look for the sign and white door on the south side of the building!)
Hours: Monday-Friday, 8 a.m. – 5 p.m.
Phone: (618) 537-6927

If you ever want to send a letter or package to friends and family, the Campus Mail Room can help. They provide letter and package services, including stamps and envelopes, for all resident students. Does your student organization need flyers printed? Guess what? The Campus Mail Room’s got you covered!

No matter what needs you might have, McKendree is here to support you and help you become a successful Bearcat now and even beyond graduation!