HelpDesk Support


The I.T. HelpDesk provides students, faculty and staff at McKendree University with a centralized point of contact for technical support services. Whether the problem is email, your ID, account, or another technical question, the I.T. HelpDesk is here with support and troubleshooting, and expert consulting for advanced questions.

 

Features


During posted working hours, the HelpDesk staff are available to answer questions by telephone, email, or on a walk-in basis.

We provide limited support for personally owned employee and student computers at walk-in service only.  The amount of time given to each laptop is based off of other demand for our services and severity of the issue.

Support for departmentally and personally owned computers via phone and email.

If you have any tech questions, give us a holler.  We can help coach or direct you on resolving many common computer problems, including backing up data, securing your computer, and updating your operating system and applications.

Referrals to expert systems consultants specializing in Windows, Macintosh, Linux or desktop and networking systems.

Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications.



Cost


Consulting with the I.T. HelpDesk via phone, email, or the walk-in services is available at no cost to students, faculty and staff.