Office 365 - Frequently Asked Questions

The following is a list of frequently asked questions about Office 365 subscriptions that are provided to students, faculty, and staff. If you have any other questions, please feel free to contact us for further assistance.


Go to Office 365





What is Office 365?

Office 365 is a cloud-based productivity tool that integrates all of the features you need to collaborate with your team. As a student or employee of McKendree University, you receive this subscription for free. It includes the Microsoft Office Suite, 50 GB of email, and more!


What features are included in Office 365?

Your free subscription includes:

  • Microsoft Office
  • Office Online (Online versions of Word, Excel, PowerPoint, and OneNote)
  • Email


How secure is the information that is sent or stored through Office 365?

To answer simply, very secure. Microsoft utilizes multiple levels of physical and digital security that leverages all forms of technology available. Office 365 runs on Microsoft-owned servers that are protected by built-in antivirus and anti-spam filters. Additionally, any of your files that are housed in OneDrive are encrypted en route and at rest.


Will my personal Office 365 subscription interfere with my McKendree subscription?

Your personal Office 365 subscription won’t interfere with your ability to utilize the subscription that McKendree has provided. Most of the Office 365 apps on your mobile devices will give you the option to choose what account you want to use for that session.


Will we automatically get the software updates when Microsoft releases them?

Yes, Microsoft pushes out the same changes to everyone at the same time for software updates, including any new releases. Microsoft has their Office 365 roadmap posted to show what’s launched, in development, or rolling out currently.





Will I notice anything different in Outlook after upgrading to Office 365?

The day of your switch, you will have to close and reopen Outlook to complete the upgrade to Office 365. If you're experiencing any issues, try re-applying your profile or contacting the HelpDesk for further assistance.


What happens to shared email/calendar access after I am upgraded to Office 365?

There should be no disruption for any email or calendar with shared access. If you’re experiencing any issues, try adding the account again or contacting the HelpDesk for further assistance.


Will I be able to increase the size of my mailbox if I reach the 50 GB limit?

If your Office 365 email inbox nears the 50 GB limit, you’ll be notified and can expand it at that time.


Is there a reason why email on my mobile device has not been working properly since switching to Office 365?

Yes, all mobile devices will need to remove their email profile then re-add it again with the new Office 365 settings. To re-add your email account after removing, follow the instructions at the following link:

How to Add Office 365 Email Account to Mobile Device