Student Staff Positions

To apply for a position, please fill out our Application.

Application will open on Monday, November 5th, 2018 and close on Friday, December 7th, 2018 

General Descriptions

The Residence Life Student Staff consists of para-professional student staff members who help maintain a positive and safe community for the residents within McKendree University housing. Each Student Staff Member (SSM) should be available to serve as a resource to students, offer individual assistance, complete programming and event planning expectations, preform administrative tasks with proficiency, and demonstrate responsible and ethical behavior within the community. This contract is valid from SSM Orientation at the end of the 2018 spring semester until the end of the following 2019-2020 academic year.

Student Staff Members include those who become Resident Assistants (RAs) and those who become Community Coordinators (CC). 

Qualifications - Time Commitment, Academic Requirements, and Personal Conduct
The SSM position involves a significant time commitment and a high level of maturity and responsibility. It is essential that SSMs fully contribute to the core functions of the hall/area by giving full support to all University and Residence Life policies and programs. It is also essential to appropriately balance time to be successful as both an SSM and a student.
SSMs agree to the following:

  • With regard to all other outside activities, to hold the responsibilities of the Student Staff position primary and to carry out, accurately and punctually, all duties assigned and described in this Employment and other non-academic commitments should not interfere with the SSM’s job performance.

    • To adjust outside involvement in clubs and organizations in line with time requirements of the position. Official positions beyond membership and committee work must be discussed in advance with the SSM’s direct supervisor.

    • Employment other than that of being a SSM must be discussed and approved in advance by the SSM’s direct supervisor and Director of Residence Life.

    • To be intentional about balancing the SSM role and responsibilities with that of the expectations of athletic involvement by maintaining open, clear, and advance communication with supervisors and coaches.

  • To enroll in at least 12, and no more than 18 hours of academic credit during each semester of employment for undergraduate students. Graduate students must have a minimum of 9 credit hours per semester.

  • To maintain at least a 2.50 cumulative G.P.A throughout each semester of employment. If the SSM’s G.P.A. drops below 2.50, they may be asked to resign in order to focus more on academics.

  • To have exemplary personal conduct at all times and be in good standing with the University (i.e. not in a disciplinary probationary status or be in financial debt to the University). The SSM agrees to adhere to all rules, regulations, and policies of the Office of Residence Life, including the policies and procedures outlined in the Student Handbook.

    • Violations may be dealt with via judicial hearing and/or disciplinary action by the department or the Vice President of Student Affairs.

    • Failure to observe any of these rules may result in termination from the position.

  • To inform their supervisor regarding plans to be away from campus overnight and/or on weekends so that building coverage can be assured.


  • Community Engagement: Foster a sense of community by helping residents develop respectful relationships with their roommates and neighbors so that they are able to live comfortably
  • Student Resource, Availability, and Accessibility: To perform functions including but not limited to paraprofessional counseling and advising, conflict mediation, and referral. To be generally available and accessible to residents during reasonable times each day. 
  • Administrative Tasks: To perform administrative functions as assigned and within a timely manner, including but not limited to room changes, lock-outs, hall office assignments, Health & Safety Inspections, weekly / monthly reports, timesheets, sorting mail/packages and other duties as assigned.
  • Good Communication: Check communication platforms (i.e. McKendree e-mail, voicemails, texts, etc.) daily to stay current on all housing issues, announcements, and postings and respond to residents, colleagues, supervisors, and other university personnel in a prompt and professional manner
  • Role Model: To serve as a positive representative of the Office of Residence Life for residents, visitors and guests of the University by supporting the decisions, policies, and practices of the office, institution, and state
  • Discipline & Emergency: To respond to disciplinary and emergency situations, health and safety issues, and general concerns as they arise on the floor and in the residential area and forward necessary documentation immediately following these types of incidents.
  • Meetings: Engage in staff meetings and one-on-one meetings, as instructed by your supervisor
  • Event Planning / Programming: Plan and implement high-quality floor, building, or area-wide programs in accordance with area programming models
  • Selection: SSMs are expected to actively participate in the SSM selection process each semester as available.
  • Duty: To serve rotating duty on nights and weekends. The total number of hours per week will vary depending on the number of SSMs on each staff.
    • General Responsibilities: Pick up Duty Phone and call into the professional staff on duty at 7:00 pm; complete 3 to 4 sets of rounds; report any emergency, crisis, or troubling situations; enforce and explain university policies, and be accessible and approachable to residents in the area.
    • Weeknight Coverage: includes prompt responses to calls on the duty cell phone from 7:00 pm – 7:00 am and in-building coverage from 9:00 pm – 7:00 am.
    • Weekend Coverage: includes prompt responses to calls on the duty cell phone from Friday at 7:00 pm through Monday at 7:00 am. In-building coverage is from 7:00 pm – 7:00 am.  SSMs are free to be anywhere on the Lebanon campus, accessible by cell phone with a 3-5 minute response time, during daytime Weekend Duty.
    • Additional Duty: Circumstances may arise in which SSMs will be asked and expected to pick up additional office shifts, duty days or phone duty as well as fulfill uncommon, yet job-related, tasks.
  • General: To fulfill the responsibilities of the SSM Contract including additional duties as assigned by their direct supervisor or another professional staff member. 


The financial remuneration will be a room waiver for a space in housing and a stipend of $150 per month (~$1,475 per year) which will be paid on a bi-weekly basis for the duration of the contract. Please note that in the case of a housing shortage, a roommate may be placed with a student staff member.


Required Attendance: 

These dates are subject to change; additional dates may be added/removed at the discretion of the Office of Residence Life


Sunday, April 21st, 2019 at 7:00 pm

Fall Training and Student Check-In

August 2nd, 2019 to August 25th, 2019

Fall All-SSMs on Call Weekends

Homecoming Weekend: October 25th to October 26th, 2019

Halloween Weekend: November 1st, 2019 to November 3rd, 2019

December Wrap-Up

Sunday, December 15th, 2019

January Training Begins

Wednesday, January 8th, 2020

End of the Year Banquet

Sunday, April 26th, 2020 at 5:00 pm

May Wrap-Up

Sunday, May 9th, 2020

Weekly Staff Meetings

Tuesdays at 5:00 pm


Selection and Placement

The Residence Life Office will make final area assignments according to experience, special abilities, and the goals and objectives of the department. The Student Staff may be re-assigned to another area at any time based on the needs of the department.

Student Staff members have the option to re-apply for summer and/or another academic year; however, the appointment is limited to the aforementioned period. Re-application is not guaranteed and is based on an excellent record of performance, conduct, and attitude.


To apply for a position, please fill out our Application.

Application will open on Monday, November 5th, 2018 and close on Friday, December 7th, 2018