Director of Student Accounts

McKendree University is accepting applications for the Director of Student Accounts.  This is a full-time administrative position located in Lebanon, Illinois and reports to the Vice President for Administration and Finance.

The Director of Student Accounts is responsible for policies and processes related to the primary revenue stream of the University. This position manages billing and collections of full-time; part-time and online students at the undergraduate and graduate levels. The Director of Student Accounts will make decisions regarding account adjustments, use of collection agencies and negotiated settlements. Additionally, this role is responsible for tax reporting related to student accounts and maintaining effective cash management practices. The incumbent participates in problem-solving activities with all directors in other areas of the University. 

Primary Duties and Responsibilities:

Student Account Management:

  • Establish and/or update accounts receivable system for changes in billing rates and billing practices.
  • Initiate daily tuition and fees billing processes and monitor posting of financial aid transactions.
  • Routinely review pre-payments (deferred income) and oversee application to student accounts in a timely manner.


  • Clearly communicate payment policies and consequences of non-payment. Lead a process to identify delinquent accounts early in each term and follow up on collections plan with these students.
  • Work with agency that offers payment plans to students, establish plan structure and fees. Review effectiveness of these plan routinely.
  • Submit delinquent accounts to payment plan and collection agencies timely. Establish a good working relationship with these agencies, sharing information as needed.


  • Initiate preparation of 1098-T reporting each year, ensuring that changes in tax laws are incorporated into calculations that are reported. Manage distribution (both electronically and paper).
  • Review accounts for international students for 1042 tax implications (tax on financial aid). Calculate tax obligations and charge to student’s account each term. Prepare and distribute 1042 and 1042S reports for annually.
  • Assist in preparation of Perkins loan portion of FISAP report for inclusion with Financial Aid’s FISAP reporting.

Other duties as assigned.

Required Qualifications:

  • Bachelor’s degree in a related field.
  • Minimum of four years of experience in customer account management and collections.
  • Effective written and verbal communication skills.
  • Demonstrated ability to independently research, compile, and interpret information order to develop effective process in billing, collections and reporting
  • Strong analytical skills and experience developing data queries in business systems. 

Preferred Qualifications:

  • Master’s degree in Accounting or Business Administration. 
  • Experience in tax and financial reporting
  • Supervisory experience

McKendree University is a private university located in the historic city of Lebanon, Illinois, 25 minutes from downtown St. Louis.  With a total enrollment of over 2,500 students, McKendree offers undergraduate and graduate programs on campus, online, and at off-site locations in Southern Illinois and Kentucky. 

Interviews will begin immediately. Qualified candidates should send a letter of interest referencing job #DSA35 with a resume/CV and contact information for three professional references to the Director of Human Resources at   

McKendree is an ADA/EEO/Vet/Disabled employer committed to enhancing the cultural and gender diversity of the campus. All qualified candidates are encouraged to apply.