Director of Student Accounts

McKendree University seeks highly-motivated and detail-oriented applicants for the Director of Student Accounts position. This is a full-time, benefits eligible position located at the Lebanon, IL campus.

Reporting to and assisting the Vice President for Administration and Finance, the Director of Student Accounts is responsible for policies and processes related to the primary revenue stream of the University. McKendree University operates using a Student Financial Services model encompassing student accounts and financial aid activities. The model is very student-centered and relies heavily on cross-trained staff, sophisticated transaction-enabling self-service software, intuitive online portals, superior customer service, and thorough integration of traditional services. This position manages billing and collections of full-time; part-time and online students at the undergraduate and graduate levels. The Director of Student Accounts will make decisions regarding account adjustments, use of collection agencies and negotiated settlements. Additionally, this role is responsible for tax reporting related to student accounts and maintaining effective cash management practices. The incumbent participates in problem-solving activities with all directors in other areas of the University. 

PRIMARY DUTIES AND RESPONSIBILITIES:

Student Account Management

  • Establish and/or update accounts receivable system for changes in billing rates and billing practices.
  • Initiate daily tuition and fees billing processes and monitor posting of financial aid transactions
  • Routinely review pre-payments (deferred income) and oversee application to student accounts in a timely manner.
  • Review exception reports and student accounts for potential financial aid over awards, initiate adjustments as needed.
  • Oversee all cashiering functions. Develop and maintain systematic processes to confirm revenue reasonability, cash reconciliation, and adherence to cash handling best practices.
  • Communicate billing availability and deadlines to students and families each term.
  • Review daily cash receipts listing and daily accounts receivable transactions for reasonableness.
  • Maintain Business Office Holds on student accounts with balances. Establish protocols for overriding holds in certain situations.
  • Initiate refunds of federal aid and other surplus balances on student accounts, reviewing for accuracy. Work closely with the Office of Financial Aid to ensure appropriate cash disbursement.
  • Answer student and parent concerns with regard to billings and charges which may be escalated from Accounts Receivable Clerks.

Collections

  • Clearly communicate payment policies and consequences of non-payment. Lead a process to identify delinquent accounts early in each term and follow up on collections plan with these students.
  • Work with agency that offers payment plans to students, establish plan structure and fees. Review effectiveness of these plan routinely.
  • Submit delinquent accounts to payment plan and collection agencies timely. Establish a good working relationship with these agencies, sharing information as needed.
  • Respond to requests to negotiate settlements with decision making authority when within target ranges.
  • Prepare invoices to agencies as required to collect payments for tuition assistance plans, such as Veteran’s Administration Chapter 31 and Tuition Assistance and State of Illinois tuition assistance programs.

Reporting

  • Initiate preparation of 1098-T reporting each year, ensuring that changes in tax laws are incorporated into calculations that are reported. Manage distribution (both electronically and paper).
  • Review accounts for international students for 1042 tax implications (tax on financial aid). Calculate tax obligations and charge to student’s account each term. Prepare and distribute 1042 and 1042S reports for annually.
  • Assist in preparation of Perkins loan portion of FISAP report for inclusion with Financial Aid’s FISAP reporting.
  • Provide information as requested for various surveys (including NACUBO) and university reporting.
  • Assist in problem resolution with regard to financial account reconciliation.

Other Duties

  • Develop and deliver presentations on billing and collections practices to groups of students and incoming students and their families.
  • Develop process that uses existing accounts receivable platform to prepare and mail miscellaneous invoices for other campus activities and record receivables.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree related field
  • Four years of experience in customer account management and collections.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Effective written and verbal communication skills.
  • Must have demonstrated ability to independently research, compile, and interpret information in order to develop effective process in billing, collections and reporting.
  • Success in this role is dependent on strong analytical skills and experience developing data queries in business systems.

PREFERRED QUALIFICATIONS:

  • Master’s Degree in Accounting or Business Administration.
  • Experience in tax and financial reporting.
  • Supervisory experience is preferred.

HOURS/CONDITIONS

Office environment with routine walking to other campus buildings and offices; normal business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.; occasional evenings and weekend commitments.

McKendree University, Illinois’ first and finest, is a private university in Lebanon, IL, just 25 minutes from downtown St. Louis, home of the 11-time World Series champs (St. Louis Cardinals) and the 2019 Stanley Cup winner (St. Louis Blues). St. Louis also boasts a wonderful zoo, a first-rate botanical garden, a vibrant art scene (both performing and visual), and a plethora of top-notch restaurants. 

Interested candidates should send a letter of interest referencing job #DSA09 with a resume/CV and contact information for three professional references to the Director of Human Resources at hr@mckendree.edu.

McKendree is an ADA/EEO/Vet/Disabled employer committed to enhancing the cultural and gender diversity of the campus. All qualified candidates are encouraged to apply.